Find answers to common questions about Seclob Aura — salon management software for staff tracking, branch management, expense control, pricing, security, and support.
Seclob Aura is a cloud-based salon management platform that helps salon owners manage branches, staff, expenses, sales, and payments from a single dashboard. It is designed for hair salons, beauty parlours, spas, and barbershops.
Seclob Aura is designed for salon and spa business owners who want to digitize their operations. Whether you run a single-chair barbershop or a multi-branch salon chain, Aura scales to fit your needs.
Aura works for hair salons, beauty parlours, spas, barbershops, nail studios, and any service-based beauty business. It supports any business that needs staff management, branch control, and financial tracking.
Yes. Seclob Aura is available as a mobile app on both Android (Google Play) and iOS (App Store). Staff and admins can manage sales, expenses, and requests on the go.
Aura runs on web browsers (Chrome, Safari, Firefox, Edge), Android devices, and iOS devices. The admin panel is accessible via any modern web browser at auraadmin.seclob.com.
Aura focuses specifically on staff and financial management for salons — not just appointment booking. It includes commission auto-calculation, dual-approval payment requests, multi-branch control, and expense categorization that most salon tools lack.
Yes. Seclob Aura is available in India, UAE, USA, UK, Australia, and Singapore. The platform supports multiple currencies and is accessible from anywhere with an internet connection.
Seclob Aura is trusted by hundreds of salon businesses across India and the Middle East. Our user base is growing rapidly as more salon owners switch from manual management to digital tools.
Yes. Every plan includes a 14-day free trial with full access to all features. No credit card is required to start your trial.
Visit auraadmin.seclob.com/register to create your account. You can set up your first branch and add staff within minutes. The onboarding process is guided and requires no technical knowledge.
The dashboard shows a real-time overview of your business including total revenue, daily revenue, daily expenses, and top-performing staff. It also provides quick-access buttons to manage branches and staff.
Yes. Seclob Aura supports multi-branch management from a single admin panel. You can add, edit, and delete branches, assign staff to specific locations, and track each branch's performance independently.
When you add a staff member, you set their commission percentage. Seclob Aura automatically calculates commissions based on each sale logged against that staff member — eliminating manual math and errors.
Yes. The Payment Request & Wallet System allows staff to submit advance payment requests directly through the app. Admins can review, approve, or reject requests with full audit trail tracking.
Go to the Expense Management section to add expenses category-wise. You can specify cash or bank payment, record the amount and purpose, and assign it to a specific branch. View history by day, week, or month.
Aura provides sales reports, staff performance reports, expense reports, and credit reports. All reports support date-range filters and can be exported as PDF or Excel files.
Yes. There are two roles: Super Admin gets full access to the dashboard, branches, expenses, and user management. Staff users can only add sales, log expenses, and manage their own transactions.
Yes. You can log every sale and income entry with full transaction details, mark payment statuses from Pending to Completed, and view complete transaction history across all branches.
Yes. Aura sends real-time alerts for payments, expenses, staff updates, and business reminders. You can customize your notification preferences from the Account Settings screen.
Absolutely. You can upgrade or downgrade your plan at any time from Account Settings. Changes take effect at the start of your next billing cycle, and you only pay the difference.
Seclob Aura starts at ₹499/month for the Starter plan (1 branch, 5 staff). The Professional plan is ₹1,499/month (5 branches, 25 staff), and Enterprise is ₹3,999/month (unlimited). Annual billing saves ~20%.
There is no permanent free plan, but every paid plan includes a 14-day free trial with full feature access. No credit card is required to start the trial.
We accept all major credit/debit cards, UPI, net banking, and international cards. Enterprise customers can also pay via bank transfer or invoice.
Yes. We offer a 30-day money-back guarantee on all plans. If you are not satisfied, contact our support team for a full refund with no questions asked.
Yes. Annual billing saves approximately 20% compared to monthly billing. The discount is applied automatically when you select the annual billing option during checkout.
You will be prompted to choose a paid plan. Your data is preserved for 30 days after trial expiry, so you will not lose anything if you need extra time to decide.
Yes. Enterprise customers with specific requirements can contact our sales team for custom pricing, white-label options, and dedicated onboarding support tailored to their business.
No. The price you see is the price you pay. There are no setup fees, hidden charges, or transaction fees. All features listed in your plan are included at the stated price.
No. The admin panel runs entirely in your web browser. For mobile access, download the Seclob Aura app from Google Play or the App Store. No desktop installation is required.
Any modern web browser (Chrome, Safari, Firefox, Edge) on desktop or laptop. For mobile, Android 8.0+ or iOS 14+ is required. A stable internet connection is needed for real-time data sync.
Yes. You can manually add your existing branches, staff, and financial data during onboarding. Enterprise customers get dedicated support for bulk data migration from spreadsheets or other systems.
API access is available on the Enterprise plan. It allows you to integrate Seclob Aura with your existing tools, POS systems, or custom applications via RESTful APIs.
Seclob Aura receives regular updates with new features, performance improvements, and security patches. Updates are deployed automatically — no action required from your side.
Aura requires an internet connection for real-time data sync and cloud storage. However, the mobile app caches recent data so you can view reports and dashboards briefly during connectivity gaps.
Yes. All reports can be exported as PDF or Excel files. If you decide to leave, you can export your complete business data including staff records, transactions, and expense history.
White-label options are available for Enterprise customers on request. This allows you to brand the platform with your own salon chain's logo, colors, and domain name.
Yes. Seclob Aura uses industry-standard encryption for all data in transit and at rest. Your business data is stored on secure cloud servers with regular automated backups.
Only users you authorize can access your data. Role-based access control ensures Super Admins see everything while Staff users only see their own transactions and assigned branch data.
Yes. All payment processing is handled through secure, PCI-compliant payment gateways. Seclob Aura never stores your credit card or bank details on its servers.
Yes. Seclob Aura follows data protection best practices and complies with applicable privacy regulations. We have a comprehensive privacy policy detailing how your data is collected, used, and protected.
Your data is preserved for 30 days after cancellation. During this period, you can reactivate your account or export your data. After 30 days, data is permanently deleted from our servers.
Yes. Seclob Aura performs automated daily backups of all business data. In the unlikely event of a system issue, your data can be restored quickly from the most recent backup.
Yes. You can request complete account deletion from Account Settings. Once confirmed, all your business data, staff records, and transaction history will be permanently removed from our servers.
You can reach our support team via email at info@seclobtechnologies.in or call +91 7594995995. Enterprise customers also get priority phone and chat support with a dedicated account manager.
Our support team is available Monday to Saturday, 9 AM to 7 PM IST. Enterprise customers with SLA-backed plans receive extended support hours and faster response times.
Yes. All plans include guided onboarding to help you set up branches, add staff, and configure your dashboard. Enterprise customers receive custom onboarding with a dedicated account manager.
Yes. We provide documentation and video tutorials for all users. Enterprise customers get live training sessions for their team to ensure smooth adoption across all branches.
Email support requests are typically answered within 24 hours. Professional plan users get priority response within 12 hours. Enterprise customers receive responses within 4 hours under SLA.
Absolutely. We actively collect feature requests from our users and prioritize them in our development roadmap. You can submit requests through the support email or your account manager.
Yes. We maintain a knowledge base with setup guides, feature tutorials, and troubleshooting articles. We are also building a community forum where salon owners can share tips and best practices.
Our support team is ready to help. Reach out and we will get back to you within 24 hours.